Support
Stuck on something? Tell us.
Stedley is a small operation. The person who reads support mail is the person who builds the app, so you are not writing to a queue — but it also means there is no overnight shift. Most messages get an answer within a day or two.
Or email us directly:support@getstedley.com
What to include
You do not have to write a bug report. Four things make almost any problem quicker to solve:
- what you were doing — "sending an invoice", "clocking out"
- what happened instead
- whether you were on the phone app or a computer
- a screenshot, if you have one
Never send us a password. We will never ask for one, and we do not need it to look into anything.
Things we get asked a lot
- Billing, plans and cancelling
- Plans, renewal, upgrades and refunds are set out on the pricing page. You can cancel from inside the app at any time and you keep Stedley until the end of the period you have already paid for.
- You paid but the app still shows the old plan
- Open the billing screen and tap Check again. It usually catches up within a few seconds of the payment.
- Deleting your account or your data
- You can do it yourself, from the app or at app.getstedley.com/delete-account. Take your accountant export first — deletion is permanent.
- A privacy or data request
- Send it to the same address. What we hold and how long we hold it is in the Privacy Policy.
What we cannot help with
Stedley is software for running jobs, not a professional adviser. We can show you how to produce an estimate, an invoice or a tax-year summary, and we will happily walk you through any screen in the app — but we cannot tell you what to charge, how to file your taxes, whether a contract term is enforceable, or how to classify a worker. Those are questions for your accountant or your attorney, and getting them from us would not be doing you a favour.